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Zero Tolerance Policy

Birdhurst Medical Practice strongly support the NHS policy on zero tolerance.

Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence

  • Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.
  • Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.
  • Our staff are here to help you, please treat them with respect.